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The following policies are in place to retain the excellence in music education that our school provides.
CANCELLATIONS AND MAKEUPS
WE STRIVE to make up all cancelled lessons, but it should be understood that WE DO NOT GUARANTEE to do so. Sometimes it is impossible due to the large quantity of students who attend this school and the overwhelming number of students who cancel on a daily basis.
If a student finds it necessary to cancel a scheduled lesson the procedures below must be followed:
1) To qualify for a possible make up,we require a minimum of 24 hours notice of cancellation - you must notify the front desk, via phone, email, or in person. Telling your teacher only does not qualify as a cancellation.
2) We cannot give make-ups or credits/refunds for same day (last minute) cancellations. Same applies for no shows.
3) If there is a make up time available, we will notify you by telephone. It is important that rescheduling is done through the front desk. Please do not try to re-schedule with your teacher.
4) Due to the high volume of students who cancel, we can only attempt to find make up time for 2 missed lessons, per student, per term. We do not guarantee make-ups but generously attempt to get them done by placing your make-up into another person's cancellation slot. If we continually phone you and offer make up lessons and you refuse them at least 3 times, we will stop calling and this make-up will not be attempted.
5) There are NO refunds once a student is signed up for a term or 4-week trial. The teacher expects the student to continue for the full 4-wk trial and/or term committed to.
6) We do not give credits/refunds for cancelled/missed lessons. The teacher MUST get paid whether you show up or not. We can not sustain a high quality school and retain great teachers without paying our teachers for all booked lessons.
7) We will not add make-ups or lessons that have been cancelled by the student on to the end of a term. We will not carry make-ups over into the next term.
8) Only under extreme circumstances will Addison cancel your lesson. If your teacher cannot make a scheduled lesson, he/she will provide a substitute teacher and the student agrees that if a substitute is provided, the student will take and pay for the lesson. No make-ups are given due to substitute teachers. Substitutes are necessary in all educational environments.
9) You will be charged $25.00 for any NSF cheques.
10) Photo and video release details: Addison Music Learning Centre reserves the right to utilise videos and pictures of students engaging in our student spotlights, recitals, student goals program, teacher Wall of Fame, and/or any other testimonials and/or student incentive programs. At no time whatsoever will we use last names of students or reveal personal information that they have not given to us in the course of an interview or a testimonial. (If we are given permission to use last names in a testimonial however, we would appreciate that to add authenticity) All videos and pictures utilised will be highly complimentary and tasteful.
11) Please avoid bringing a student to lessons if he or she is ill. Our teachers need to work regularly and getting an illness greatly impedes their ability to do their job.
If you do not understand or respect these policies click HERE to read a letter from a parent who has written a very comprehensive letter that may help with understanding why music and art schools do not give make-up lessons at all. We believe our make up policies are very generous for our students.
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Addison Music Learning Centre, 481 North Service Rd W, A7, Oakville, Ontario, L6M 2V6 905-825-8668
Music lessons in Oakville have never been better!